At Verute.com, we strive to ensure your satisfaction with our products. Please read our return policy carefully to understand your options:
1. Defective Products: If the product you received is incorrect, damaged during shipping, or defective in any way, we offer returns at no cost to you.
2. Customer Remorse: In cases where the customer purchased the wrong product, it doesn't fit, or they no longer want the item, a return fee of $20.00 will be applicable.
Eligibility Criteria: To be eligible for a return, your item must be in the same condition as when you received it, and it must be in its original packaging. f the original packaging is unavailable, please use a secure and protective box to prevent any damage during transit. Additionally, you need to provide the Order ID or other proof of purchase.
Initiating a Return: To start a return, contact us at info@verute.com. If your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted.
Contact Information: For any return-related questions, feel free to reach out to us at info@verute.com.
Damages and Issues: Upon receiving your order, please inspect it immediately. If you find any defects or damages, contact us promptly so that we can assess the issue and make it right.
Exceptions/Non-Returnable Items: If you have questions or concerns about a specific item, please reach out to us. We have provided comprehensive information on our website regarding the proper use of the product, particularly our electric grater machine. Our goal is for you to enjoy your purchase for an extended period, so please take good care of it.
Refunds: Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Thank you for choosing Verute.com. We are dedicated to ensuring a positive shopping experience for our valued customers. If you have any further questions or concerns, please don't hesitate to contact us.
